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Siphiwe S
1 reviews | Active since Aug 2020
08 Mar 2024, 09:49
Vodacom ignored Settlement request done January even when all the required documents were sent including payment and their quote
So, I just received my invoice and it still shows the device amount which payment was done to Settle it in January. I was told it would be less this month... They ****. I want settlement quotes for the 5 Numbers i have with Vodacom so i can settle as well. In short An amount was paid for device settlement and paperwork was sent to Vodacom but up to this day that instruction was not followed! The aim was to settle so i can reduce the monthly payments... I can imagine the Drama for someone who still has 20 months left on the contract... I hope to find a way to escalate this..
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Replies (4)
Vodacom's replyOfficial
08 Mar 2024, 10:02Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply08 Mar 2024, 10:02
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
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Siphiwe S's updateReviewer Update
12 Mar 2024, 09:13Is it +R2600??? Still no-one called me. Why then is This month's invoice the same as last months?
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Siphiwe S's update12 Mar 2024, 09:13
Reviewer Update
Is it +R2600??? Still no-one called me. Why then is This month's invoice the same as last months?
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Siphiwe S's updateReviewer Update
12 Mar 2024, 09:22Your response still does not explain why the request for settlement was ignored!!! amount was paid. Documents were emailed to you as per procedure... and now the amount for the device still shows on my statement - last month's statement is the same as this month's, shouldn't there be a difference regardless of the fact that you failed to act on the settlement! The contract was due to end anyways but i opted to settle early!
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Siphiwe S's update12 Mar 2024, 09:22
Reviewer Update
Your response still does not explain why the request for settlement was ignored!!! amount was paid. Documents were emailed to you as per procedure... and now the amount for the device still shows on my statement - last month's statement is the same as this month's, shouldn't there be a difference regardless of the fact that you failed to act on the settlement! The contract was due to end anyways but i opted to settle early!
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Siphiwe S's updateReviewer Update
16 Mar 2024, 11:29Still no response from Vodacom - Imagine someone stuck with a 2 year term.... If they fail to process a cancellation with even the penalties paid!
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Siphiwe S's update16 Mar 2024, 11:29
Reviewer Update
Still no response from Vodacom - Imagine someone stuck with a 2 year term.... If they fail to process a cancellation with even the penalties paid!