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Rakesh R
1 reviews | Active since Jan 2013
10 Aug 2020, 20:33
Vodacom ignored my previous post
Wow Vodacom, you have completely ignored my previous Hello Peter post from 4 August, I am shocked and furious. I was under the impression that only the best, most efficient staff would be employed to deal with Hello Peter complaints, but clearly I was wrong. I placed on order for Fibre on 17 July and I'm still waiting to be connected almost 4 weeks later. I have given up fighting with Metrofibre, they are completely useless, I am getting nowhere with them. Vodacom can you urgently get this resolved AND ACTUALLY RESPOND TO ME THIS TIME, IF YOU CAN'T DO YOUR JOB THEN GET SHAMEEL JOOSUB TO RESPOND TO ME
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Vodacom's replyOfficial
11 Aug 2020, 07:01Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Aug 2020, 07:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Rakesh R's updateReviewer Update
11 Aug 2020, 19:17A guy called me earlier today and promised to get back to me. Guess what? He has not gotten back to me! What is going on with the pathetic service at your company? Is it acceptable to treat customers like this? I am waiting for almost 4 weeks to start using my fibre. Because of your delays, I have to drive to work everyday and I'm unable to work from home, will you cover my petrol costs? Can this be escalated to Shameel Joosub's office as I have had enough.
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Rakesh R's update11 Aug 2020, 19:17
Reviewer Update
A guy called me earlier today and promised to get back to me. Guess what? He has not gotten back to me! What is going on with the pathetic service at your company? Is it acceptable to treat customers like this? I am waiting for almost 4 weeks to start using my fibre. Because of your delays, I have to drive to work everyday and I'm unable to work from home, will you cover my petrol costs? Can this be escalated to Shameel Joosub's office as I have had enough.