VODACOM IGNORED DATA CAP INSTRUCTION

LAST YEAR AROUND MAY/JUNE, VODACOM PROMPTLY DEBITED MY BANK ACCOUNT IN AN EXCESS OF R2000.00 DUE TO DATA USAGE ON A LINKED CELL PHONE ACCOUNT. I PAID THE DUE AMOUNT AND GAVE A FIRM INSTRUCTION TO VODACOM TO CAP THE DATA USAGE ON THIS PHONE TO 200 MEGS PER MONTH AS PER THE CONTRACT. <br> <br> THIS YEAR IN JANUARY AND FEBRUARY, THE DATA USAGE HAS GONE OVER 200 MEGS AND I HAVE BEEN SERVED AN EXCESSIVE BILL FOR DATA USAGE AGAIN OF OVER R600 AND R2000 RESPECTIVELY. I WILL NOT PAY THIS BILL AS I GAVE AN ORDER TO CAP THE DATA USAGE ON THIS PHONE LAST YEAR WHICH WAS CONFIRMED TELEPHONICALLY AND THEN CLEARLY IGNORED OR SOMEONE DECIDED TO OPEN THE LINES AGAIN THIS YEAR! <br> <br> THIS IS NOT ACCEPTABLE AND I EXPECT VODACOM TO CREDIT THE EXCESSIVE DATA CHARGE - AS I UNDERSTAND IT, VODACOM CHARGE AN EXHORBITANT AMOUNT PER MEG ONCE ONE HAS GONE OVER THE CONTRACT DATA ALLOWANCE. <br> <br>