WvdB
Wian van den Berg

1 reviews | Active since Jul 2015

04 Jul 2016, 07:23

VODACOM IGNORED DAMAGED PHONE!!!!

<p>My LG G3 had cracks out of the box. The screen was also damaged and light can shine out the sides. I called, went to a Vodashop and didn't get help. 2 months later my battery got swollen. I live very far from a Vodashop. Since then i've bought another battery and it got swollen as wel! </p> <p> </p> <p><br />A guy from Vodacom was kind enough to tell me to take the phone to a vodashop and demand them to take it, they will have to replace it as the screen and battery are damaged. 2 hours drive, NO HELP!</p> <p> </p> <p>I will continue to complain because this is NOT MY FAULT! Don't tell me to take it to a Vodashop and don't say battery warranty is only 6 months because the whole phone was damaged from the start. I will remove this if helped but i'm confident Vodacom doesn't care unless you're willing to give them money. They will never fix their mistakes! DISGHUSTED!!!</p>

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Replies (1)
Vodacom
Vodacom's reply04 Jul 2016, 07:46
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team