Vodacom Ignore all Complaints

Vodacom please train your Customer Service Facebook Messenger better as they are useless and unable to help me. I have been trying for the last 2 weeks to sort out this problem and all you do is more questions than answers and their unwillingness to assist me. I will post a complain every day until someone can help me. I went to the Iphone store yesterday and staff was well trained and helpful but again it was embarrassing because I was turned away again after your staff at Vodacom's inability to help.