Vodacom- ignorance is bliss

<p>Yesterday I called the subscriber collection department to find out the amount I'd need to pay to bring my account up to date and have my account unblocked. I spoke to TWO consultants who told me to pay the amount and my account will go back to normal. Today I am told a different story by the supervisor saying that only one of the three numbers on my account will be reactivated and the other two deleted and there is nothing he can do. My question is, why did the two consultants not tell me this? How can the system not see this? How do I pay the full amount in arrears but receive a portion of my account back? When I asked the supervisor to send me an email confirming our telecom he told me that all calls are recorded so the call will suffice- so how Are the calls of yesterday disregarded? I was made to believe that all will be restored after paying the amount in areas only to find out now (from the supervisor) that Vodacom cannot take responsibility for the false information I was given yesterday. This unacceptable and so disgusting. I understand that my account was in arrears but you've (Vodacom) received your money bringing up to date all the numbers? How is only one number saved if you can bill me for all three numbers? I would like to have all my numbers reactivated. How now all of a sudden is the numbers deleted when after numerous calls this morning the number was temporarily re activated but now deleted. I'd like answers please Vodacom.</p>