JL
Johann L
1 reviews | Active since Sept 2012
09 Oct 2020, 11:59
Vodacom ignorance
One word useless.During july my wife went to vodacom bayside to do an upgrade on a 25 year old vodacom nr.Everything went okay but then the problems started.The clever lady at bayside branch decided to do the upgrade on a secondary nr which my wife received in the form of a simcard when she did an upgrade 2 years ago.This nr is not in existence.So she is now paying R949 for a nr that are not used.Try to get vodacom to rectify this""".Impossible.From telling her to do a simswop to promises of 3 months payment payback because they can see that the nr has not been used to plain no anser.Nothing zero.Absolutely shocking.Never again is to soon.
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Vodacom's replyOfficial
09 Oct 2020, 14:06Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Oct 2020, 14:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
19 Oct 2020, 16:41Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the store who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply19 Oct 2020, 16:41
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the store who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,