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visitnag V

1 reviews | Active since Jul 2016

17 Jul 2017, 17:43

vodacom ,if i use Night Data then daytime data is deducted from this number ***

<p>Hi</p> <p>my contract number: ********** 502</p> <p>vodacom is cheating me. i am on 2 years datacontract 2GB (daytime)+2GB(Night time)data. if I open Night time data and using then Daytime data is reduced. I complained about iit Ref Number:1- ********** ********** .</p> <p>recently i got message the proble was solved. but still it is continuing to consume day time data at midnight.</p> <p>I am not sure to whom i need to complain exactly. please solve the issue asap.</p> <p> </p> <p>KInd regards</p> <p>Naga</p> <p>Please call me: ********** 200</p>

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Replies (2)
Vodacom
Vodacom's reply18 Jul 2017, 07:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply20 Jul 2017, 12:59
Official

Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team