VODACOM IDENTITY THEFT

I HAVE BEEN A VICTIM OF ***** IDENTITY AND I WENT TO VODACOM TO TELL THEM THAT THEY HAVE ALLOWED SOMEONE TO TAKE OUT A PHONE USING MY IDENTINTY ONLINE, THEY JUST SIMPLY TOLD ME IF SOMEONE HAS YOUR ID NUMBER AND BANK ACCOUNT NUMBER THEN THEY CAN TAKE OUT A PHONE WITH THEM AT ANYTIME. I BROGHT THIS TO THEIR ATTENTION LAST MONTH ALREADY ON THE 3RD OF MARCH !!! THIS COMPANY IS ALLOWING THIS ***** TO TAKE PLACE UNDER PEOPLES NAMES BECAUSE NOW THEY ARE NO LONGER RESPONDING TO MY EMAILS BUT THEY SAID IT WOULD TAKE 14 WORKING DAYS TO RESOLVE THE CASE AND NOW IT'S ALREADY OVER A MONTH WITHOUT ANY CLOSING OF THIS ACCOUNT AND THEY ARE STILL DEBITTING ON MY BANK ACCOUNT. PLEASE GUYS I ASK FOR YOUR HELP IN GETTING VODACOM ACCOUNTABLE FOR THIS AND TO TAKE OWNERSHIP !!