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Sandra H
1 reviews | Active since Mar 2011
15 Sept 2026, 22:54
Vodacom Identity *****: Blown Deadlines, Broken Emails, and Double Billing.
Logged identity ***** with @Vodacom on 24 Aug (Ref: EC-29CO-1UEF4F). Legal 14-day window expired on 11 Sept. Instead of resolving it, Vodacom forced a 2nd unauthorized debit order on 1 Sept. Now, all their escalation emails bounce back as BLOCKED. Matter escalated to ICASA.
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Replies (2)
Vodacom's replyOfficial
16 Sept 2026, 07:57Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Sept 2026, 07:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Sandra H's updateReviewer Update
16 Sept 2026, 09:56Hi Vodacom Team, thank you for reaching out. You can contact me on ***. Please note that my original ***** dispute reference number is EC-29CO-1UEF4F and this matter has already been formally escalated to ICASA. I expect a call from a senior ***** manager who has the authority to immediately freeze this *****ulent account and stop all future debit orders. Thank you.
SH
Sandra H's update16 Sept 2026, 09:56
Reviewer Update
Hi Vodacom Team, thank you for reaching out. You can contact me on ***. Please note that my original ***** dispute reference number is EC-29CO-1UEF4F and this matter has already been formally escalated to ICASA. I expect a call from a senior ***** manager who has the authority to immediately freeze this *****ulent account and stop all future debit orders. Thank you.