MM
Marcus M
1 reviews | Active since Dec 2019
17 Jul 2020, 19:35
Vodacom ICT number delay
My phone was ****** yesterday and went to the police station they requested ITC number as surety that I had blacklisted the phone and I could not provide so I called Vodacom and there is no option to speak to a consultant.
I went to the nearest store at the time which was Clearwater and have been waiting for the ITC number ever since although I was assured it was blacklisted I have no ICT number and cannot claim for a new device. After 2 hours I went to Campus Square still waiting for the ICT number.
Please assist I am losing my living as I rely heavily on social media and calls to earn a living
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Replies (2)MM
Marcus M's updateReviewer Update
17 Jul 2020, 23:47Your request to Blacklist with IMEI ************ was successful. Your ITC reference number is ********. Vodacom. The IMEI number is incorrect I feel sorry for the affected party because I had provided the correct IMEI (the entire box including serial numbers). I am disappointed with this as will have to go through this process again to request an ITC number that will be delayed and will still be unable to lodge a claim.
Vodacom please assist
Vodacom please assist
MM
Marcus M's update17 Jul 2020, 23:47
Reviewer Update
Your request to Blacklist with IMEI ************ was successful. Your ITC reference number is ********. Vodacom. The IMEI number is incorrect I feel sorry for the affected party because I had provided the correct IMEI (the entire box including serial numbers). I am disappointed with this as will have to go through this process again to request an ITC number that will be delayed and will still be unable to lodge a claim.
Vodacom please assist
Vodacom please assist
Vodacom's replyOfficial
18 Jul 2020, 09:47 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Jul 2020, 09:47
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team