VODACOM - I WILL NEVER USE YOU AGAIN - PATHETIC!!!

It is going on the second week now that I have reported Vodacom on Hello Peter. The next day I got an email saying that a customer service consultant will contact me shortly. Soon after that I got an SMS from a Mr. Dyllan Canterbury saying he will contact me shortly. Just out of curiosity, what is Vodacom's definition of shortly as it has been 2 weeks and I still have not heard from anyone? I went as far as calling into the call centre and asking for the consultant and the person I spoke to sent him a message.... I guess it went onto \deaf ears"because nothing happened. I have been chatting to the consultant from the shop and he has now advised me that our account has been handed over to legal department and I must call them. This is after paying off the account in September last year. The account was never in arrears. It was an early settlement!!! Is there something wrong with the people in Vodacom. Dare I get blacklisted for this and I will sue you. You have become the worst service provider with your pathetic service. Instead of rectifying a mistake you have made"