LB
Laetitia B

1 reviews | Active since Feb 2021

26 Feb 2021, 15:03

vodacom & I were in a abusive relationship for 17 years

I am the happiest x-vodacom customer! After our 17 years relationship I am happy to be free from the most expensive calls & data in South Africa. NOW apparently I qualify for the greatest discounts. Can you believe it? Wow. I am blown away! NOT… It took ALMOST A MONTH TO CANCEL & finish off my contract with very incapable staff of vodacom Cancellations Department. I think they are struggling so much to convert the customers into signing new contracts that they simply IGNORE your request to be CANCEL & CLOSE your account. vodacom I dare you to send me a bill for this month. AFTER numerous attempts to cancel my abusive relationship with yourself. We will meet in court. You better believe it! It takes SIX STUPID CALLS to CANCEL my CONTRACT 1. 29 January 15:13. 2minutes 15seconds TIME WASTED. 2. 29 January. 10minutes 33 seconds TIME WASTED. 3. 30 January 13:20. 1 minute 53 seconds TIME WASTED. 4. 30 January 14:44. 7 minutes 36 seconds TIME WASTED. 5. 3 February. 12:34. 10 minutes 24 TIME WASTED. 6. 25 February. 13 minutes 1 second. TIME WASTED – (actually the only decent employee I spoke to working for you) SHE DID HER JOB!! WELL DONE TO HER!! All I want is to keep my number and rush over to ANY other supplier of calls & data. I wonder if anyone will read this and respond. I am absolutely delighted to be separated from this terrible walk with them. Today I can celebrate FREEDOM from the abuse. It’s like I have been stuck in an abusive relationship for waaayyyy too long. Toodels vodacom!

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Replies (1)
Vodacom
Vodacom's reply27 Feb 2021, 11:31
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team