Vodacom - I was once a satisfied customer

Since Sunday we have had no reception in Buccleuch. When I phone the support centre I get told that the problem is load shedding. But the problem is that the cellphone tower supplying our suburb is not working for close on five days now. During all other load shedding we used to only get short outages and the service would continue once power was restored and batteries charged sufficiently for the tower to turn back on. My wife runs a business from home and I do after hours support on our various projects.....but not since Sunday.. WE HAVE NO SERVICE... no cellphone, no SMS, no whatsapp.. NOTHING. I have to drive ten km to the highway to check if I have missed calls. I can only conclude that based on their call center statement... they cannot provide service .. it is loadshedding and will only be rectified once load shedding stops. Excuse me while I double over laughing at that foot in mouth statement. This means that Vodacom cannot supply the contracted service and I need to open a Consumer Protection Act case against them.