VODACOM - I WANT TO TAKE YOU TO THE OMBUDSMAN !!!

I have put the complaint against your company and the cancellation was put in for June. (I will put the complaint below again after your comment )

Your respond to my below complaint : (it so funny and ridiculous ) Perhaps you need some glasses???

Vodacom's reply: 29 Jul 2020, 10:51

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate the following feedback is provided, " There is no cancellation request logged in January. No credit due. We need proof of cancellation"

Your query has now been resolved. Regards Consumer Website Team

Billing!!!

In June 2020 I phone and asked when the 2 numbers is due for upgrade. The lady that assist me told me it is due for upgrade asked her to cancel both of the numbers. She mentioned that the last installment will be end June. Beginning of July when using the app notice that the one is cancelled but the other one not. On the 5th of July I phoned in again they mentioned that there was an system error but she will do the cancellation immediately and will only pay R 30 for that number. I received an statement for R 580.00 but the website and sms received it is almost R 700.00. So I have put in an request in last week speak to the billing department as I refuse to pay that amount as that is not my fault or owned by me. I have tried an half an hour already to speak to an consultant on 135 and then they say Tobi will sms me. i don't want to talk to an Robot I want to speak to an human that perhaps know what you are doing. It is easy for you to give the contact but once you want to cancel you get billed even more. I need the consultant to phone me and sort out the mess you have created. Due to the covid-19 my salary has been decreased and now you want me to pay more than I should.