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Nosihle N
1 reviews | Active since Oct 2018
28 Feb 2023, 10:33
VODACOM, I WANT MY MONEY BACK IMMEDIATELY!
I have ran out of ways and numbers to contact Vodacom, with regards to resolving my query. I bought data in 2 weeks back via Vodacom website profile, Vodacom received the funds of R349 from my account. Even today, NO DATA REFLECTS ON MY BALANCE. I have told them to cancel the order and refund me back the money, they sent me a few things to send to them, of which I did. But, even today they're ignoring me on their emails, I call their customer care, the consultants seem to play a pass-over game with this query. IM EXHAUSTED, ANGRY, CONFUSED AND DRAINED!
I regret the day, I joined Vodacom network, they don't take their customers serious. I just want them to refund me my money back, since I have made alternative plans with getting the data as I work from home.
I WANT MY MONEY BACK IMMEDIATELY!
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Replies (3)
Vodacom's replyOfficial
28 Feb 2023, 11:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Feb 2023, 11:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Nosihle N's updateReviewer Update
28 Feb 2023, 15:59I have raised the chargeback through the bank last week, and they also indicated that they cannot refund from their side, hence the funds already reflect on the Vodacom side. Vodacom eShop department sent me an SMS with the information they require from me in order for them to refund the funds, I sent them everything including the copy of the bank statement, bank details and so on... Even today, they never rep**** back.
I have been playing a blame game between Capitec Bank and Vodacom, no one seems to be able to refund the money, however they both acknowledge the receipt of the transaction.
I also spoke to the consultant by the name of Thando, who indicated few days back, that her team leader said they'll refund back the funds, since the eShop is not getting back to me. BUT, even this very moment I have received nothing, but having to explain myself over and over again to everyone who says they'll help me get my money back.
I am really exhausted and furious.
I just want my money back, someone somewhere amongst Vodacom team have the rights to refund me back, but because as a customer I have to be tried and tested until I run out of means... no one from Vodacom seems to be able to do their job.
I have been playing a blame game between Capitec Bank and Vodacom, no one seems to be able to refund the money, however they both acknowledge the receipt of the transaction.
I also spoke to the consultant by the name of Thando, who indicated few days back, that her team leader said they'll refund back the funds, since the eShop is not getting back to me. BUT, even this very moment I have received nothing, but having to explain myself over and over again to everyone who says they'll help me get my money back.
I am really exhausted and furious.
I just want my money back, someone somewhere amongst Vodacom team have the rights to refund me back, but because as a customer I have to be tried and tested until I run out of means... no one from Vodacom seems to be able to do their job.
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Nosihle N's update28 Feb 2023, 15:59
Reviewer Update
I have raised the chargeback through the bank last week, and they also indicated that they cannot refund from their side, hence the funds already reflect on the Vodacom side. Vodacom eShop department sent me an SMS with the information they require from me in order for them to refund the funds, I sent them everything including the copy of the bank statement, bank details and so on... Even today, they never rep**** back.
I have been playing a blame game between Capitec Bank and Vodacom, no one seems to be able to refund the money, however they both acknowledge the receipt of the transaction.
I also spoke to the consultant by the name of Thando, who indicated few days back, that her team leader said they'll refund back the funds, since the eShop is not getting back to me. BUT, even this very moment I have received nothing, but having to explain myself over and over again to everyone who says they'll help me get my money back.
I am really exhausted and furious.
I just want my money back, someone somewhere amongst Vodacom team have the rights to refund me back, but because as a customer I have to be tried and tested until I run out of means... no one from Vodacom seems to be able to do their job.
I have been playing a blame game between Capitec Bank and Vodacom, no one seems to be able to refund the money, however they both acknowledge the receipt of the transaction.
I also spoke to the consultant by the name of Thando, who indicated few days back, that her team leader said they'll refund back the funds, since the eShop is not getting back to me. BUT, even this very moment I have received nothing, but having to explain myself over and over again to everyone who says they'll help me get my money back.
I am really exhausted and furious.
I just want my money back, someone somewhere amongst Vodacom team have the rights to refund me back, but because as a customer I have to be tried and tested until I run out of means... no one from Vodacom seems to be able to do their job.
Vodacom's replyOfficial
01 Mar 2023, 06:41 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply01 Mar 2023, 06:41
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team