MW
Melanie W
1 reviews | Active since Mar 2018
28 Mar 2019, 07:37
Vodacom I want my money back
I sent an email on the week of 21st February 2019 informing Vodacom that I will not be extending my contract and that they must end it at the date of expiration, Vodacom rep**** on 25 February telling me that the contract ends 18 March 2019 and that it will be cancelled 31 March 2019, today 28 March 2019 I get a notification saying that Vodacom took the debit order, what for only God knows, I want my money back, I am no longer a client so give me back my money.
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Vodacom's replyOfficial
28 Mar 2019, 08:45 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Mar 2019, 08:45
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
28 Mar 2019, 09:22 Dear Melanie
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team
Vodacom's reply28 Mar 2019, 09:22
Official
Dear Melanie
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team