Vodacom - I understand why you have over 100 000 bad reviews on hellopeter

For a year and a half I've had continuous problems with my Vodacom account post upgrade. I speak to Vodacom nearly weekly and have visited store after store for a resolution with no solution. I have continuous Entertainment costs up to R500pm but nothing showing on my Play store. I have lodged many enquiries and now refuse to keep paying for these services so my line has been down for 3 weeks (for which I will still get a bill next month and which I will not pay as there is no service) Vodacom keeps telling me they cant do anything about these Entertainment costs that they are charging me but keeps expecting me to just pay. I have asked for a year and a half that there be no additional service on my phone including no extra voice, no extra data and no VAS - but yet no lock is placed and I keep being billed. If you want to bill a client for something then you need to be able to show what it is for - otherwise it is theft. They are truly the worst service provider out there - well perhaps they should be called a non-service provider. I have lists of managers names who the call centre staff promise will phone me back but till today I have not received one call. I will soon be forced to claim damages from Vodacom as my business is suffering severely due to their lack of service and I am locked into a contract with them.