HP
Hannes P

1 reviews | Active since May 2022

13 May 2022, 12:16

Vodacom I *****ing money

I ended 3 contracts with Vodacom in 2021-09-06. all of the sudden I am being charged for the 3 closed contracts without me reopening anything. I saw on the new bill I got from them that my bank account will be deducted again for the closed accounts \ numbers. I have called the support center more than 5 times they are *********** (I am sorry to say so) but I was told to either doe another early cancelation or they could lower my contact costs. since the third of May someone would have called me to sort this out. I even went back to the Voda-Shop in Irene Mall where I did the payments for the cancelations but they just referred me back to cancelations.

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Replies (1)
Vodacom
Vodacom's reply13 May 2022, 14:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team