Vodacom, I requested the cancellation of the contract for number ***, as I was paying the monthly contract fee with the understanding that I would receive airtime, but I was not receiving any. I requested that the contract be cancelled, but you are

Vodacom, I requested the cancellation of the contract for number ***, as I was paying the monthly contract fee with the understanding that I would receive airtime, but I was not receiving any. I requested that the contract be cancelled, but you are still deducting money from me every month. I also have an issue with number ***. I am paying money every month, but I am not receiving any benefits or services for these payments. Please investigate both numbers and clarify why I am still being charged. I would also appreciate it if you could arrange a refund for any incorrect deductions and confirm the cancellation of the relevant contract(s).