Vodacom I phone them on the 24 November 2023,requesting the refund as the money was deposited by mistake, I sent them the proof of payment and the my bank statement as requested, I got the response that the turnaround is 7-14 days

Vodacom I phone them on the 24 November 2023,requesting the refund as the money was deposited by mistake, I sent them the proof of payment and the my bank statement as requested, I got the response that the turnaround is 7-14 days. Today I did a follow-up spoke to Ntombi who said due to holidays is not yet 14 days,I must wait tonight for the money and she will call me tomorrow at 08H00.so when I checked back I realized that 14 days is over now,she might just be fooling me🤔