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DIRKIE C

1 reviews | Active since Feb 2019

14 Feb 2019, 12:11

VODACOM - I NEED MY REFUND

I have cancelled an new contract (laptop and router) in Sept 2018. I contacted the after sales department 1 week after they have received the items back, which they confirmed everything was received and that the contract was cancelled. R125-00 was deducted from my bank which was fine for the data I used on the router.

I only realised at the end of Jan 2019 that they are still deducting the router's subscription of R199-00 per month since Oct 2018.

This is where it all went to BAD!!!!

I contacted VODACOM customer care which referred me to the "After Sales" department which I dealt with when cancelling everything.

I contacted them on 28 Jan 2019 and spoke to Jabulani (very helpfull and friendly) and informed them that R199-00 is still being deducted from my bank account and that I did cancel and return the contract/products as per T/C. I was told that he will cancel it AGAIN and request a refund and must phone the next week Wednesday, 6 February 2019 which I did.

On 6 Feb 2019 I spoke to Nomhi which confirmed that everything is done and that I should receive my refund within 2 working days, ye right..... needless to say on 8 February 2019 I tried without any success to reach VODACOM "After sales" regarding my refund, after receiving only an sms that the refund was requested. I WANT MY MONEY.....

On Monday, 11 Feb 2019 I was told that everything is cancelled and that I will receive my refund within 5 working days.

Today, 14 February 2019 after calling AGAIN this morning I was told it takes 14 -21 days for refunds. The gentlemen that assisted me on Monday, confirmed that he has send an e-mail to speed up the refund process.

How is it that money can be taken from you bank account and when you want it back there is all this issues. I WANT MY MONEY BACK.

I followed correct procedure when I cancelled the new contract and couriered everything back. I feel this is theft, taking my money and not returning it when you request it. I am not prepared to wait forever for my refund.... If it was only R199-00 I properly would have left and not made such a big deal about it, but it R800-00.

Vodacom's service the last few years really went from bad to worse.

I need this issue resolved immediately please.

Regards, Riekie

0
Replies (5)
Vodacom
Vodacom's reply14 Feb 2019, 13:59
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team  
Vodacom
Vodacom's reply14 Feb 2019, 15:55
Official
Dear Dirkie, 
 Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, query has now been Resolved.   
Regards Consumer Website Team(SA)    
DC
DIRKIE C's update15 Feb 2019, 11:53
Reviewer Update
Dear Consumer Website Team (SA), Ref No.: 1- ********** ********** . I received a call from Ashwin on 14/2/2019 at 15:50 and he indicated that I will receive my refund before 12pm last night. It is almost 12am on 15/2/21019 and I still have not received any refund as promised. Once again promises were made by VODACOM and not kept. Seriously guys, what is the hold up.... I will really appreciate it if anyone can give me a call and provide me with feedback WHEN the refund will be deposited in my bank account. - REF: 1- ********** ********** . Regards Ms Riekie Coetzer
DC
DIRKIE C's update15 Feb 2019, 12:15
Reviewer Update
Dear who cares?? I just called the accounts department. I was now told by Lucia that my VODACOM account was credited with the REFUND money!!!!!!!. I asked to speak to a Manager she told me that they only have Team leaders which you guessed it "IS IN A MEETING". I asked to speak to Ashwin - not in their department...... she took a message for one of the "TEAM LEADERS" to call me back, not sure that is going to happen. Please I requested a REFUND not a credit. I WANT MY MONEY. REF: 1- ********** ********** . Regards Ms Riekie Coetzer
DC
DIRKIE C's update19 Feb 2019, 09:53
Reviewer Update
Dear who cares?? I just called the accounts department. I was now told by Lucia that my VODACOM account was credited with the REFUND money!!!!!!!. I asked to speak to a Manager she told me that they only have Team leaders which you guessed it "IS IN A MEETING". I asked to speak to Ashwin - not in their department...... she took a message for one of the "TEAM LEADERS" to call me back, not sure that is going to happen. Please I requested a REFUND not a credit. I WANT MY MONEY. REF: 1- ********** ********** . Regards Ms Riekie Coetzer