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leighanne.davids leighanne.davids

1 reviews | Active since Mar 2017

09 Mar 2017, 15:20

Vodacom, I just want to be DONE with you!

<p>So if I did not log in to check whats happening in terms of my contract, I would have had NO IDEA that apparently my account is in arrears by R3109.97!!!! WHAT?!</p> <p> </p> <p>Because on a monthly basis, my account is still being debited as per usual, getting my sms notifications and everything as confirmation thereof. Also, seems I'm paying for another number (that I don't know or recognize!), and also my contract amount is more than R800pm, whereas the initial contract was only R500+ pm. </p> <p> </p> <p>When I contact the call centre, on numerous occasions, I'm transferred from one dept to the next, and it seems no one even has any record of my query! What the hell?</p> <p> </p> <p>This is sad though because I've been a loyal Vodacom subscriber for about 16years! And lets not even get started on how often (DAILY!) I need to purchase airtime and data!</p> <p> </p> <p>Vodacom, I just want to be DONE with you!</p>

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Replies (1)
Vodacom
Vodacom's reply09 Mar 2017, 15:56
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team