1 reviews | Active since Mar 2017
Vodacom, I just want to be DONE with you!
<p>So if I did not log in to check whats happening in terms of my contract, I would have had NO IDEA that apparently my account is in arrears by R3109.97!!!! WHAT?!</p> <p> </p> <p>Because on a monthly basis, my account is still being debited as per usual, getting my sms notifications and everything as confirmation thereof. Also, seems I'm paying for another number (that I don't know or recognize!), and also my contract amount is more than R800pm, whereas the initial contract was only R500+ pm. </p> <p> </p> <p>When I contact the call centre, on numerous occasions, I'm transferred from one dept to the next, and it seems no one even has any record of my query! What the hell?</p> <p> </p> <p>This is sad though because I've been a loyal Vodacom subscriber for about 16years! And lets not even get started on how often (DAILY!) I need to purchase airtime and data!</p> <p> </p> <p>Vodacom, I just want to be DONE with you!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
