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Tony P
1 reviews | Active since Aug 2015
04 Dec 2019, 20:36
Vodacom - I have no words
It is out of sheer frustration that I am writing this. This the fourth time in four days that Vodacom have suspended my service. Despite tens of phones calls, being cut off numerous times, and being constantly assured that the problem has been sorted out, nothing has been achieved. After being with Vodacom for the last 23 years I have finally lost my appetite for their sheer incompetence, I want nothing more than to just end the relationship and move to a service provider that actually has the ability to provide a service. I am extremely dissapointed.
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Vodacom's replyOfficial
05 Dec 2019, 07:12Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Dec 2019, 07:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Tony P's updateReviewer Update
05 Dec 2019, 20:33Day 5 - Disconnected again this evening 5th day in a row. Was assured this morning that problem was sorted out. Obviously no contact from Vodacom. This is a circus. At least they are topnotch when taking money out of my account on the monthly debit order.
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Tony P's update05 Dec 2019, 20:33
Reviewer Update
Day 5 - Disconnected again this evening 5th day in a row. Was assured this morning that problem was sorted out. Obviously no contact from Vodacom. This is a circus. At least they are topnotch when taking money out of my account on the monthly debit order.