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Daleen M

1 reviews | Active since Apr 2012

11 Dec 2019, 16:29

Vodacom... I have had it with you!

I have had it with Vodacom! We have been struggling for over two months with almost no call or data signal soon after I took out a new contract. Despite numerous calls to them over a three week period, sometimes three times a week and no action, I receive the following message today: "Dear Customer kindly be advised that the Network problem you reported to Vodacom has been resolved." At the moment we have no signal of any kind. I tried to call them and after 45 minutes of not being connected to a consultant, I had to hang up. And to top it all, Vodacom deducted more than double my subscription for December. Their explanation? A "system fault"! I want out of my contract as Vodacom cannot supply the services as stipulated in the contract.

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Replies (1)
Vodacom
Vodacom's reply12 Dec 2019, 07:26
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team