VODACOM - I have been a Vodacom customer for 23 years

VODACOM - I have been a Vodacom customer for 23 years. Right now I cannot recommend them due to their poor customer service, and lack of any response. My number is on SMS Roaming, as I am overseas. My number has been kept active with regular top ups. I rely on it to receive OTP's for my bank etc. SMS Roamer stopped working 9 July, and I have been attempting to contact someone at Vodacom to query and get assistance with reactivating SMS Roamer. I have been unable to get any response from Vodacom after a week of attempting every possible avenue. Emails to Customer Care, I get redirected to Tobi. I attempted to contact them on WhatsApp and they are unable to assist and suggest I email or phone. Emails are sent back to Tobi. I have phoned the international number ‪‪+***‬‬, it disconnects as soon as I phone. I am very disappointed with Vodacom, I sincerely hope that after posting on Hello Peter I receive a response, just a pity that I need to go this route.