Vodacom I give up.

I have been attempting to process an upgrade for my wife for well over a month now. It never used to be this hard.

Initially I tried to use the Vodacom website but it would not let me submit my request. I then tried the My Vodacom app to upgrade. I got an sms confirming my order and then never heard from Vodacom again.

Eventually I phoned in early December and complained that I had not heard anything. I then did an over the phone upgrade with the help of the Vodacom call centre. We checked that there was stock etc and then after that phone call I never heard about my order.

After that I have made 2 - 3 calls to find out progress and I keep getting the same feedback. I am told that the confirmation department needs to phone me. They never phone me and I still don't have my wife's new phone. At this point I'm thinking about just going with a another provider.