AH
Anthony H
1 reviews | Active since Dec 2019
28 Sept 2020, 08:15
Vodacom, I DONT TRUST YOU ANYMORE. so many stories
Vodacom service ZERO Stars, Vodacom unable to keep to their end of an agreement. After attempting to cancel a expired contract in July, Retentions convinced me to upgrade and a great rate without a new device. They also included a R1000.00 shopping voucher. After many, many calls and empty promises it is now almost October and VODACOM cant even get a R1000.00 voucher issue resolved on their side. i treid to cancel again and they said i must par penalty. They want to hold me to a agreement that they cant perform on in terms of their commitments. Oh how i wish i can walk away but they know my number is in their controll.
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Replies (2)
Vodacom's replyOfficial
28 Sept 2020, 10:00Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply28 Sept 2020, 10:00
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
AH
Anthony H's updateReviewer Update
28 Sept 2020, 10:09Dear Vodacom, This will be the second time I get this generic reply, 3 weeks ago a consultant called me with the intention to resolve the matter, He kept me updated and all I get is they are busy resolving the matter. 3 Months for Vodacom to resolve a R1000.00 voucher. What a joke.
what can I do to change to another service provider. Please I beg you. I will pay whatever you want but I can not be liable for a R11 000.00 cancellation fee, I did not take any device and was convinced by your cancellation department to do this upgrade when my initial request was to cancel. I dont want to be a customer if you cant even deliver on your convincing promises
what can I do to change to another service provider. Please I beg you. I will pay whatever you want but I can not be liable for a R11 000.00 cancellation fee, I did not take any device and was convinced by your cancellation department to do this upgrade when my initial request was to cancel. I dont want to be a customer if you cant even deliver on your convincing promises
AH
Anthony H's update28 Sept 2020, 10:09
Reviewer Update
Dear Vodacom, This will be the second time I get this generic reply, 3 weeks ago a consultant called me with the intention to resolve the matter, He kept me updated and all I get is they are busy resolving the matter. 3 Months for Vodacom to resolve a R1000.00 voucher. What a joke.
what can I do to change to another service provider. Please I beg you. I will pay whatever you want but I can not be liable for a R11 000.00 cancellation fee, I did not take any device and was convinced by your cancellation department to do this upgrade when my initial request was to cancel. I dont want to be a customer if you cant even deliver on your convincing promises
what can I do to change to another service provider. Please I beg you. I will pay whatever you want but I can not be liable for a R11 000.00 cancellation fee, I did not take any device and was convinced by your cancellation department to do this upgrade when my initial request was to cancel. I dont want to be a customer if you cant even deliver on your convincing promises