Vodacom I did not expect that

Hi Vodacom<br> <br> Thank you for eventually getting back to me after 3 months of posting hellopeter complaints. <br> <br> I also have to thank you for twisting the conversation I had with your complaints agent to suit yourself and to blame me publicly and on-line for not booking in my phone. Basically you did nothing wrong and the poor service I received was standard procedure from what I can gather. <br> <br> Why would you offer to give me a free sim swop now, but when my phone was still under warranty you didn't`t? I honestly don`t care about your franchising, because I do not have a cellphone contract with a franchise but with Vodacom.<br> <br> You just lost a client, but as your call centre agent mentioned \he cant make my decisions for me and that if I want to leave your network I should". Again I just have to applaud you for the great attitudes of your staff and and for the appalling service you give your clients.<br> <br> All I wanted was for you to fix the phone you sold me while it was still under warranty without making me pay for a sim swop( that you now offer me for free).<br> <br> You just lost R 10 000 a year"