NK
Nonela K
1 reviews | Active since Jan 2015
07 Mar 2022, 10:38
Vodacom, I am Tired!
I am struggling with Vodacom's billing. I took a R399 PM home data contract with them in November 2021, I started paying in December and it wasn't the amount we agreed on, every month im paying more than I should. When I contact them they tell me its "purchased content" and they block it. but the next month I've to go through the same thing. its only been 4 months into a 24month contract and already Im tired! This sim card is in a router, no one fiddles with it, how is this "content" purchased. What can I do for Vodacom to charge a fixed amount as agreed on our contract.
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Replies (1)Vodacom's replyOfficial
07 Mar 2022, 12:22Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Mar 2022, 12:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
