Vodacom I am so dissapointed I'm Fed up

Every month I receive R110 airtime on my contract,this month I didn't even see my airtime I call customer service they log my complaint ask me a Stupid Question did I have internet open hello my internet as well as my FULL BIS is for free every month so even if it was or not either way I don't have my Airtime I called twice asking what is going on then the second time get told in 48 hours someone will call me it been a WEEK for flip sakes. You are SO unprofessional and do Not help a customer what do u people get paid for then ... People if u have vodacom. Think Twice ...