Vodacom - I am overcharged Monthly & they never attempt to rectify the mistake , keep ignoring my correspondence.
<p> </p> <p>I have been billed incorrectly for the past 2 months, I have been trying to visit the branch & they refer me to the call centre, the call cen=tre ask me to e-mail & they do not respond. They only cared when they wanted my business but now they are over charging & do not care to fix it. I feel helpless as a client.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Good day,
As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Good day,
As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian