AC
Ashlen C

1 reviews | Active since Nov 2015

17 Dec 2019, 13:51

***** VODACOM !!! - I am going to the Ombudsman !!!!

Despite my numerous complaints, emails and hello peter review, VODACOM HAS COMPLETELY FAILED TO HELP ME. They don't even have the decency to contact me.

I entered a contract for 50 day and 30 night data. For the past three months, i have only received 30 day and 30 night.

THEY KEEP ROBBING ME FOR 20 GIG DAY EVERY MONTH.

I am so damn tired of trying to call them and asking for help. I have spent so much time and airtime on their non-existent customer service.

To everyone who is reading this review. HEED MY WARNING. DO NOT SUPPORT VODACOM. THEY ARE ******* WHO DONT CARE ABOUT YOU. THEY ARE THE WORST MOBILE SERVICE PROVIDER IN SA.

I have laid an official complaint with the Ombudsman (CGSO)

Once my grievance gathers momentum.

I will take VODACOM TO COURT and sue them for hundreds of thousands.

I WILL NOT REST UNTIL JUSTICE IS SERVED.

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Replies (1)
Vodacom
Vodacom's reply17 Dec 2019, 14:06
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team