Vodacom I am disgusted

Vodacom, when are you going to understand that I needed my request filled last week. I started this back and forth match on the 6th of February. It's now one week and one day since then and still I wait. Today I spoke to Lerato (reference 1- ********** ********** ) who informed that the "back office" was working on this and she could neither put me through to the person allocated this request nor could she advise as to the length of time it would take. Really - must I tell my accountants this? I can not believe this and I was told yesterday that I would have my documents by 10AM today. So I was mislead.