Vodacom Hyde Park - ***** REF: EC-0CW3-3ZBAIX (SYSTEM ***)

<p>DISGUSTING SERVICE</p> <p> </p> <p>I had a SIM Swap done on a contract phone from Vodacom Hyde Park 2 months ago,</p> <p>An internal ***** was committed on this SIM by Vodacom to the value of around R80,000</p> <p> </p> <p>We were not notified for 2 months and continuous Soft Locking of the SIM card kept re occuring ...</p> <p>The nett result - My SIM being hard locked & under the same contract we have a business phone which has been Switched off by Vodacom</p> <p> </p> <p>This contract - which runs at an average of R3,500 - R4,500 per month - now has 2 Phones on it that cannot be used & business cannot operate properly.</p> <p> </p> <p>VODACOM Hyde Park have tried to log complaints with VODACOM's ***** Squad & Accounts Department - HOWEVER THEY ARE TOTALLY USELESS AND ***********</p> <p> </p> <p>TO DATE WE HAVE NO PHONES WORKING NOR DO WE HAVE ANY ANSWERS AS TO THE WAY FORWARD</p> <p> </p> <p>IT IS FOR THIS VERY REASON - BECAUSE OF THEIR INCOMPETENCY & BAD SERVICE - I TOOK ANOTHER BUSINESS CONTRACT AWAY FROM VODCOM 2 YEARS AGO TO MTN.</p> <p> </p> <p>This Contract was in the region of about R20,000 per month.</p> <p> </p> <p>i am still waiting for somebody from Vodacom to get back to me how to resolve the problem.</p> <p> </p> <p>IN SIMPLE TERMS - THE ***** IS COMMITTED BY VODACOM & I (AS THE CONSUMER) HAVE GOT TO PAY THE PRICE FOR THIS PATHETIC SERVICE & APPAULING MANAGEMENT.</p> <p> </p> <p>IN SHORT - SHOULD YOU BE CONTEMPLATING TAKING OUT A CONTRACT WITH VODACOM HYDE PARK ... DO YOURSELF A FAVOUR AND WALK DIRECTLY ACCROSS THE PASSAGE WAY TO MTN ... WHERE YOU WILL GET HASSLE FREE SERVICE</p> <p> </p> <p>Our Big business contract which we moved accross to MTN 2 years ago has been an absolute pleasure !</p> <p> </p> <p>VODACOM - SORT THIS OUT ASAP</p> <p>GET BACK TO ME ... I AM TIRED OF PATHETIC EXCUSES BY *********** MANAGEMENT</p> <p> </p> <p>Michael Lipman</p> <p> ********** </p>