SP
Salome P
1 reviews | Active since Feb 2013
30 Sept 2024, 18:01
VODACOM HUSTLERS
It is interesting to note that Vodacom has one number for customer service. Four options :1 - Fibre Sales 2 - Fibre Installation 3 - General Support for fibre Installations 4 - Cancellations. Option 1 gets answered at the first ring. Option 4 never gets answered at all.
After attempting to get hold of them for four days with no success, I drove into a Vodacom store where a consultant put me through. The consultant then tried to persuade me to go for a cheaper contract to avoid cancellation.As I have a tenant in that apartment ,I gave him the contact number to call. Still waiting.........................!!!!!!!!!!!!!!!!!!!!!!!
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Replies (1)Vodacom's replyOfficial
01 Oct 2024, 08:21Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply01 Oct 2024, 08:21
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
