SP
Salome P

1 reviews | Active since Feb 2013

30 Sept 2024, 18:01

VODACOM HUSTLERS

It is interesting to note that Vodacom has one number for customer service. Four options :1 - Fibre Sales 2 - Fibre Installation 3 - General Support for fibre Installations 4 - Cancellations. Option 1 gets answered at the first ring. Option 4 never gets answered at all.

After attempting to get hold of them for four days with no success, I drove into a Vodacom store where a consultant put me through. The consultant then tried to persuade me to go for a cheaper contract to avoid cancellation.As I have a tenant in that apartment ,I gave him the contact number to call. Still waiting.........................!!!!!!!!!!!!!!!!!!!!!!!

0
Replies (1)
Vodacom
Vodacom's reply01 Oct 2024, 08:21
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team