Vodacom hurting customers

Vodacom's pathetic service is having a major negative effect on my life. On 03 Jan 2019 I wrote a bad review on Vodacom and since then no feedback and the issue not resolved with the effect that I have a bad credit record and unable to get a home loan. In short I ported from Vodacom and paid the cancellation fee and I have proof of payment. Numerous interventions from me was unsuccessful to sort it out and the original R3773.99 grew to over R32,000 and is still on my credit record!!!! Please see my previous communication from 03 Jan 2019.