NvdM
Neels van der Merwe

1 reviews | Active since Sept 2019

20 Sept 2019, 10:05

VODACOM - HUNKY DORY SUBSCIPTION

Have been noticed lately that my airtime was disappearing day by day and I do not make calls everyday. Checked on my billing and saw that R10 was deducted about everyday for WASP Content Charge. Not knowing what this was for I Google and see a the issue that other users also have subscription for Hunky Dory. I did not subscribed for this, went to the nearest Vodacom Shop and was advised they cannot help me. I the came upon a number to cancel via sms (31050) send this on 18 Sept 2019 twice, (did not stop) send again 19 Sept 2019 upon then it was cancelled. Checking my billing how much I was billed for I could only go back to date 29 Aug 2019. Don't know when this subscription has actually started. Till date 19 Sept 2019 I was billed R200.00

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Replies (4)
Vodacom
Vodacom's reply20 Sept 2019, 10:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply30 Sept 2019, 13:47
Official
Dear Customer, Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
NvdM
Neels van der Merwe's update09 Oct 2019, 09:44
Reviewer Update
Have been calling 082135, but holding on for ever, will someone from Vodacom please call me back in Afrikaans.
NvdM
Neels van der Merwe's update23 Oct 2019, 07:52
Reviewer Update
  1. Still no reply from Vodacom since 30 Sept 2019!!!