MF
Madre F

1 reviews | Active since Apr 2020

01 Apr 2020, 13:57

VODACOM HUNKY DORY ****

I am very disappointed with Vodacom, subscribing contract customers to all kinds of ****, deducting R10 daily for who knows what. A while ago my husband was subscribed to a welcome tone, and a game which charged R10 daily. He never subscribed to any of these. Today I realise that I am subscribed to some Hunky Dory thing, and that R170 of my airtime was taken during February 2020, and R110 in March 2020. I don't know how long I have been charged for this subscription, that I did not subscribe to, as I never check my itemised billing. I suspect it may be well over a year, as I noticed that I always have R10 less than my husband whenever our monthly airtime is loaded, but I thought maybe that's the fee for the email they send for the itemised billing & statement. Meanwhile they take R10 daily until all your airtime is depleted. And here I was, thinking that calls are expensive because where does all my airtime go to!

How much airtime did they ***** from me in all this time?! Not once did I ever get a notification of being subscribed to something, I don't even know what this Hunky dory is?! How does this happen, you get subscribed to stuff without your knowledge?! I guess a refund of all my ****** airtime is out of the question too... Shame on you Vodacom

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Replies (1)
Vodacom
Vodacom's reply01 Apr 2020, 14:27
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team