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Barry Schönfeldt
1 reviews | Active since Oct 2019
10 Oct 2019, 09:56
Vodacom Hunky Dory and VIU Premium ****
I have been repeatedly billed for WASP services that I did not subscribe to. I have never heard of these services and never received a double opt in messages conformation from any of the services involved. Vodacom customer care tell me that its not their problem and that I should contact the third party to resolve the issue. The WASP services involved are Hunky Dory and VIU Premium
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Vodacom's replyOfficial
10 Oct 2019, 10:59Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Oct 2019, 10:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Barry Schönfeldt's updateReviewer Update
15 Oct 2019, 14:30It is 5 days later and I am still without airtime, data or any word from Vodacom. I am a contract customer of over 15 years, it is very disapointing to see how little that means to Vodacom.
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Barry Schönfeldt's update15 Oct 2019, 14:30
Reviewer Update
It is 5 days later and I am still without airtime, data or any word from Vodacom. I am a contract customer of over 15 years, it is very disapointing to see how little that means to Vodacom.