Vodacom humiliates and bullies it's customers

My contract is coming to a natural end 29 April 2025. I was advised by the Cancellations Dept that I can give notice of my wish to not renew my contract 60 days up to a month before expiry i.e. 1st March 2025 onwards. I called 1st March and was bul**** by Consultant Ndumiso Maphumula in every way to prevent me from cancelling my contract. He went as far as informing me I'm going to pay a R549 penalty fee for giving notice to not renew my contract after expiry. When I asked how that is possible he put the phone down on me. I called again and was assisted by a lady Pravishni(or similar) whom I eventually landed up "begging" for my contract to be cancelled after expiry. She too started forcing on me this migration/ upgrade/ reduced subscription when I was very clear of my notice to cancel. How can a company like Vodacom pride itself on humiliating it's customers like this: begging people to do their job.