DV
Dianne V

1 reviews | Active since Sept 2019

25 Sept 2019, 11:36

Vodacom Humiliates

After having a MTN Cell phone contract for 15 years, I decided to swap over to Cellucity/Vodacom (and port my number across) - what a mistake I made - the service I received from Vodacom has been unacceptable - it is ***ist and they have made me feel like a ********. And because I was trying to port my number across, I had to go onto Pay-as-you-go and can now not just upgrade on MTN, so sitting without any kind of contract! Messages left were ignored and when I was able to speak to someone, they were downright rude: Vodacom Canal Walk and Cellucity N1.

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Replies (1)
Vodacom
Vodacom's reply25 Sept 2019, 14:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team