Hellopeter
Share Your Experience
NV
Nikki V

1 reviews | Active since Dec 2012

06 Dec 2017, 15:12

Vodacom - Huge dissapointment - Cut off all my business Lines due to (incorrect) non payment

Vodacom Initially didnt do their invoicing correctly at the beginning of November. I then got an sms that our debit order had bounced. Checked my banking account and no debit order had even tried to come off. Contacted my Vodacom account manager who advised to do a manual payment. This was done and proof of payment sent. This morning all 150 odd of my business lines were suspended. Up to now 5hours later a lot of my staff still have no phones!!!!! My account manager tried to help, but this should never have happened in the first place.

Very disappointed with Vodacom and their service!!!!

0
Replies (4)
Vodacom
Vodacom's reply06 Dec 2017, 15:52
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

NV
Nikki V's update07 Dec 2017, 08:17
Reviewer Update
To date no one has contacted me. and majority of my lines are still blocked!!!!!!!!!!!!!!!!!!!! TOTALLY UNACCEPTABLE!!!!!!!!!!!!!!!!!!!!!
Vodacom
Vodacom's reply07 Dec 2017, 11:50
Official

Good Day Nikki,

Thank you for taking the time to voice your enquiry. Kindly note that this matter was escalated. Please see sms sent to the number in question.

Regards
RO

NV
Nikki V's update11 Dec 2017, 08:28
Reviewer Update
And Vodacom just keeps on going!!!!!!!!!!!!! I now have a R91000 debit order coming off my account, after I specifically phoned and checked if this would happen and was assured it would not............. To top it all off, my debit order date is the 31st of the month! Vodacom has really outdone themselves on this, and still no one has contacted me!!!!!