MP
Melinda P
1 reviews | Active since Mar 2009
26 May 2026, 17:18
VODACOM HUB SAGA CONTINUES
Vodacom Business Fibre down since Saturday, 23 June 2026, from 18h00. We were told it is still the hub giving problems but now the hub needed a radio and they were awaiting vendor to supply. Internet eventually restored at 14h05 and down again at 16h10. It has been intermittent again since 14h10. Surely by now, all our phone calls to the call centre they would have sorted out their hub. We are not compensated for all this down time. You cannot speak to a supervisor or technician, just the call centre agents who are given something to tell the customer in "parrot fashion". How much longer will this hub saga continue with customers having no business fibre and losing out on business and business time.
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Replies (1)Vodacom's replyOfficial
27 May 2026, 07:38 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply27 May 2026, 07:38
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
