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quinton.cleland quinton.cleland

1 reviews | Active since Jan 2017

05 Jan 2017, 15:13

Vodacom/Huawei Woolworths gift card false advertising

<p> I had decided to leave vodacom as my service provider that is until I saw the Huawei P9 deal which offered a R2000 gift card which I thought would come in very handy over the Christmas period..... It is now January and I still haven't got said mentioned gift card. </p> <p>I provided Huawei customer care with all the requested documents on 7Dec2016 and to this day I have had no response. </p> <p>I'm no expert but I'm pretty sure this constitutes false advertising, I am very displeased (I have many more colorful words to use but lets keep it civil) with Vodacom and Huawei. </p> <p>I have been in touch with ICASA with regards to the procedure for taking this matter further and cancelling my contract due to false advertising. I know it's going to be a long path but I'm willing to take it. </p>

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Replies (1)
Vodacom
Vodacom's reply06 Jan 2017, 07:23
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

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Regards,
Vodacom Consumer Website Team