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Burton B
1 reviews | Active since May 2016
18 Jan 2024, 12:47
Vodacom & Huawei International
So Vodacom East London contacted me dealership Vincent Park Branch, requested i bring in the faulty device i have, very helpful chap Arno assisted me. Took the phone in it's like 4 days later now still nothing can be done, so if Vodacom and Huawei cannot fix the device why can't it be replaced? I have been battling with the device since the beginning of November 2023 and it going for February 2024 now nearly 4 months later, obviously the device is a problem as Huawei and Vodacom cannot fix it either, so i am paying for a device thats a dead duck and they refusing to replace it instead they trying to fix it.
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Replies (3)
Vodacom's replyOfficial
18 Jan 2024, 14:07Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Jan 2024, 14:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Burton B's updateReviewer Update
18 Jan 2024, 15:15Please note the Phone is problematic and has been in an out of Various Vodacom Stores in East London and was seen by 2 Huwwei Technician's as well,I am under the impression that you want to fix a problem that cannot be fixed over nearly a 4 month period.Being a customer of Vodacom over 25 years you will either consider the following,terminate the contract with no penalties, replace the head set with a new device or give my premiums back which I paid for over 25 years. I will not settle for anything else,I will continue to criticize you as Vodacom because this situation is totally ridiculous and actually very irritating to say the least as I had to buy a new device to conduct my business on my new phone.Like your consultant's told me over the phone rather buy a new device as Vodacom can't do anything about this faulty device!!!! So much for customer satisfaction!!!!!
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Burton B's update18 Jan 2024, 15:15
Reviewer Update
Please note the Phone is problematic and has been in an out of Various Vodacom Stores in East London and was seen by 2 Huwwei Technician's as well,I am under the impression that you want to fix a problem that cannot be fixed over nearly a 4 month period.Being a customer of Vodacom over 25 years you will either consider the following,terminate the contract with no penalties, replace the head set with a new device or give my premiums back which I paid for over 25 years. I will not settle for anything else,I will continue to criticize you as Vodacom because this situation is totally ridiculous and actually very irritating to say the least as I had to buy a new device to conduct my business on my new phone.Like your consultant's told me over the phone rather buy a new device as Vodacom can't do anything about this faulty device!!!! So much for customer satisfaction!!!!!
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Burton B's updateReviewer Update
19 Jan 2024, 09:56Dear Vodacom it's obviously the device cannot be fixed and is faulty so what do we do know??? After all I am paying for a device which I can't use and you collecting my money which I pay you every month,so as Vodacom you basically *****ing from me as your customer or shall I say soon to be ex customer since you not remotely interested in the complaint and I am being sent from pillar to post!!!
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Burton B's update19 Jan 2024, 09:56
Reviewer Update
Dear Vodacom it's obviously the device cannot be fixed and is faulty so what do we do know??? After all I am paying for a device which I can't use and you collecting my money which I pay you every month,so as Vodacom you basically *****ing from me as your customer or shall I say soon to be ex customer since you not remotely interested in the complaint and I am being sent from pillar to post!!!