Vodacom & Huawei
<p>More than a month ago I took a Huawei tablet and Huawei phone to Vodacom. It was booked in on the 19th January. I still have the SMSs.</p> <p>For both I h could not argue but for the life of me I cannot how where and when as it could not have been rain with the drought we are experiencing. I do not take it into the bath room.</p> <p>The tablet was out of guarantee even though the last payment was due the next month.I was to get a refund. Gave my details to Vodacom and am still waiting for the refund,</p> <p>But the worst is they did not have spares! For both! But as the phone was under guarantee they would get parts, or they "think" they might have some parts. Ridiculous.</p> <p>How can Huawei not have parts? Big company. Trying to get a bigger share of the market????</p> <p>After more than a month I am paying installments for a phone I do not have.</p> <p>I have a new SIM card that I get the message it is not registered on my profle when I try to log in on the internet! How can it not be on my profile when Vodacom sends update notifications about both devices to it? I kept the notifications.</p> <p>No more Vodacom or Huwei after recommendng the Huwei to many people.</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
The reported instance has been reviewed and escalated to our Vodacare Support Team, which will revert back to you directly.
Kindest regards
Vodacom Consumer Website Team
The reported instance has been reviewed and escalated to our Vodacare Support Team, which will revert back to you directly.
Kindest regards
Vodacom Consumer Website Team
