Vodacom, how your standards have slipped.

Vodacom has become like government agency, poor service, cannot execute their own processes and controls. How has this organisation slipped so badly in terms of customer service. I chatted to an agent via their chat service, I requested a quote for the settlement of a couple of devices, simple request was how do i go about this. Agent raises a ticket, the ticket gets close with zero feedback nor the quote that I requested. I used to be a proud vodacom customer but their standards have slipped so badly since covid, my list just seems to be growing in terms of poor customer service.