BH
Brian H

1 reviews | Active since Jun 2016

23 Oct 2021, 19:38

Vodacom, how many customers must you loose?

I've made countless complaints about the poor service, many complaints about the internet speed, even let everyone know you blocked my number from canceling the account. I have even raised my complaint on Twitter but still, Vodacom refuses to give up the few hundred Rand's a month they can **** out of me. How many other people struggle with this provider I wonder but can't speak up because it's a waste of valuable time. Vodacom, it's time to hear what customers are saying. Resolve issues quickly, where you can't, admit defeat and cancel the deal. How can a person be expected to pay for such poor service?

0
Replies (2)
Vodacom
Vodacom's reply24 Oct 2021, 12:35
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
BH
Brian H's update28 Oct 2021, 06:52
Reviewer Update
You have still not resolved this, more than a month since my first complaint. Cancel the contract or cancel all my contracts.