dT
david T

1 reviews | Active since May 2016

27 May 2016, 13:29

Vodacom ... how do you cancel you contract ?

<p>I have been trying to cancel a vodacom contract now for a few weeks I am currently out of the country so calling them is not an option , I have sent multiple mails to diffrent departments with zero response , and while doing some research I have found that Vodacom has used its clever lawyers to bypass the consumer protection act that allows for a fair cancellation fee ..... 75% of the full contract does not sound fair to me if you have 11 months @ R 305 per month , have been a customer with vodacom for years and have muliple contracts with them ..... never again .</p>

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Replies (2)
dT
david T's update27 May 2016, 13:43
Reviewer Update
I will save Vodacom the time and post this here .......... Dear Customer, Thank you for making us aware of your complaint. Please note that a consultant will make contact with you in due course to help with your query. Regards, Vodacom Consumer Website Team Yeah right
Vodacom
Vodacom's reply27 May 2016, 14:07
Official

We would like to apologise for the delay. A consultant will contact you as soon as possible in order to address your concerns.

Kind regards

Vodacom Consumer Website Team